10 Steps to Effective Communications
1. Make a customer satisfaction phone call 3 days after delivery but before payment is due.
2. Send out the first overdue notice 10 days after the due date
3. Send out second overdue notice 10-15 days after first notice was sent.
4. Make the first collection call 7-10 days after second notice has been sent.
5. Send out the first collection letter immediately after the first collection phone call was made.
6. Make the second collection call 10 days after the first collection letter was sent.
7. Send out the second collection letter 10 days after payment is expected from the previous call.
8. Make the third collection call 15 days after the second collection letter was sent.
9. Send the final collection letter 7 days after the third collection call.
10. Turn the account over to JSD as the account is now 90+ days overdue.
