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Wading through the Current Economic Waters
I must tell you that I am very pleased with the working relationship. With the company we were using we did not get this type of support. It makes wading through the current economic waters less worrisome knowing we have someone to turn to for advice, help and if all else collections.
-- Aline Ono, PA
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Research
The first cornerstone of successful collections is research,
which begins from the very minute a client turns a delinquent
account over to James, Stevens & Daniels. Unlike most agencies,
where they initially glean through the accounts blindly attempting
collections, James, Stevens & Daniels first processes your
accounts through civil investigators who gather all known financial
information and present this data to our collection staff. Our
collectors begin the recovery process knowledgeable of company
affiliations, property ownership, historical business practices,
credit histories, and published news articles. Our competitors
seek to cut costs by researching only a limited number of problematic
accounts and inasmuch they fall into the category of penny wise
and pound-foolish. The fact that our recovery rate often doubles
and sometimes triples that of our competitors’ stands as testament
to this fact.
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Personnel
The second cornerstone of successful collections, “personnel”,
is accomplished through the employment of true business professionals.
James, Stevens & Daniels seeks out experienced commercial
collectors and amplifies their experience through team structure.
We believe that proper staffing cannot be accomplished with
the revolving door hiring practices of our industry. We attract
rare professionals by paying the highest industry commissions
and creating a quality work environment. Our environment is
one of support, without the micromanagement that tends to drive
independent people away. Because our staff consists of individuals
with prior business ownership or senior management experience,
we are more able to relate and communicate with company decision
makers. This rare ability of our personnel allows us to exchange
pertinent information crucial in offering advice and solutions
that ultimately create payment of your delinquent accounts.
Our commitment to personnel provides you the best representation
in the industry.
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Management
The third cornerstone of successful collections is “management”
of your accounts. This is accomplished through a quality control
system that makes sense. Industry standard is to transfer your
accounts to collection people of lesser experience and talent
as they begin to age or are determined to be more difficult
to collect. Giving your most difficult collections to the least
talented and least experienced personnel is not your best interest.
Our system transfers your more difficult accounts to collectors
of greater ability, up to and including our management staff.
Our managers are always available to assist or even take over
the collection requirements of your accounts. In most agencies,
the top producers are never allowed off the production floor
and thus their experience and ability is never shared with other
members the company. Uncommon to the industry, our managers
are required to sale, service and collect while performing their
managerial responsibilities. This allows our best people to
advance without losing the production benefit of their talents.
This unique structure creates an unparalleled training environment,
while still retaining the highest level of professionalism and
experience in the industry. In fact, do not be surprised to
hear from one of our company officers, or to find that he or
she is somehow involved in the recovery efforts. Our philosophy
is that every member of our staff is responsible to you, the
customer, in the recovery of your money.
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Sacrifice
The fourth cornerstone “sacrifice” is the key element of successful
service to our customers. The most frequent complaint we hear
is that agencies only think in terms of their own financial
interest. James, Stevens & Daniels puts the interest of
their clients before their own. We only litigate accounts
that have a plan for execution of judgment. We do not seek
an easy resolution of settling your accounts for less than
what is owed you. We provide Customer Profile Searches on
your accounts before you extend credit. These are just three
of the ways that we put you, the customer, first. We only
benefit from our successes; failure is a free service to our
clients, and through a common agenda, we epitomize a team
philosophy like no other organization.
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